Quality 4.0 Takes More Than Technology
Quality 4.0—the application of Industry 4.0’s digital technologies to quality manage ment—has an important role to play in the factory of the future. Its many benefits include real-time process monitoring and data collection, and analytics- supported predictive maintenance. However, technology is only one element in a broader quality transformation.
The Status of Adoption
Participants in a BCG global survey recognize that Quality 4.0 is important at all stages of the value chain, but few of them have launched a program to implement it. Notably, participants regard soft skills (such as change management and communi cation) as being the ones most critical for success, although they also acknowledge the need to improve their analytics and big data skills.
The Winning Moves
To implement Quality 4.0, companies need a structured approach that includes prioritizing use cases to resolve critical pain points, defining a clear vision and roadmap, establishing technology and data enablers, and closing skills gaps. Companies must also manage changes across the enterprise and foster a culture in which all employees take ownership of quality.