凯捷:情商-人工智能时代的基本技能( 英语 36页)

凯捷:情商-人工智能时代的基本技能( 英语 36页)


Emotional intelligence–the essential skillset for the age of AI

Key Findings

74% of executives and 58% of non-supervisory employees believe that EI will become a “must-have” skill:

–61% of executives and 41% of non-supervisory employees believe that it will become so in the next one to five years

On average, demand for EI is expected to increase by as much as six times:

The financial services sector will see the highest increase in demand for EI skills

Displacement of routine tasks, evolving job roles, and the inability to automate certain tasks will be key reasons for an increase in demand for EI skills

Although automation and AI will impact all career levels, organizations currently focus more on building EI skills at senior levels than at non-supervisory levels:

Organizations do not adequately assess or hire non-supervisory employees based on their EI skills

Only 26% of organizations provide feedback to non-supervisory employees based on their EI skills

Organizations do not conduct enough training in building EI skills for employees across grades, and particularly for those in non-supervisory roles

Organizations benefit from employees who display a high EI quotient:

Top benefits for organizations include enhanced productivity, high employee satisfaction, increased market share, and reduced attrition

Employee benefits include greater wellbeing, reduced fear of job loss, more openness to change, and the safeguarding of human jobs from machines

Organizations can achieve returns up to four times higher by investing in EI skills

Roadmap for organizations to develop a more emotionally intelligent workforce:

Customize existing learning programs to integrate EI and make them accessible to all

Modify recruitment processes to include the evaluation of EI

Apply an EI lens when promoting and rewarding talent

Use technology and data for building a high EI culture.


[报告关键词]:   情商    人工智能  

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